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FAQs

General

We offer Virtual paint parties throughout the U.S., and Onsite (in-person) paint parties in Alabama, Arizona, California, Connecticut, Colorado, D.C., Florida, Georgia, Idaho, Illinois, Indiana, Louisiana, Kentucky, Massachusetts, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. 

Check out our full list of in-person cities here. More coming soon!

Virtual paint parties are all the fun of our in-person parties, but for groups who can’t be physically together! Classes are hosted on Zoom by a fun and talented live instructor, and supplies are shipped to each guest. We also offer a bring-your-own-supplies option.

In addition to our standard Virtual Paint Parties, we also offer a fun twist with our Paint Your Pet Party (for animal lovers) and our Sketch And Sip (our budget option).

We have dozens of paintings you can choose from. We can accommodate custom painting requests as well, so feel free to suggest other images to us. If you’d like us to pre-paint a sample of your custom painting, this will be an additional $50.

Another popular option is to paint your pet, for which we’ll sketch the animal onto your canvas. We also have painting themes available for mini canvases, wood coasters, and wine glasses.

For onsite events, we offer a selection of wines, however it must be shipped to your venue in advance and requires someone 21+ to sign for it.

For virtual events, wine is also an option, but it must again be shipped to you and have someone 21+ to sign for it. We additionally offer an assortment of snacks. If you’d like something more outside of these options, we also provide UberEats cards to allow for delivery directly to your door.

We ask that you select your painting at least 3 days before your event. If you are working with us to do a custom image, we ask that this is finalized at least 5 days before the event. With that being said, please let your event coordinator know as soon as possible if you’d like to do a custom image as we may need to discuss modifications, adjustments, etc.

Booking & Payment

A $160 deposit is required to hold the event date. We can still change your event date after the deposit is placed, pending instructor availability. For Virtual events, we recommend kit orders be placed at least 14 days prior.

Deposits can be paid online through credit card, Venmo, or Zelle. Let your event coordinator know when you are ready to submit your deposit and they can help you through your preferred payment method.

Note: kit orders are not required at time of deposit, but we recommend deciding as soon as possible to provide ample time for shipping.

We accept credit card, PayPal, Venmo, Zelle, and direct deposit (ACH). Note: credit card and PayPal carry an additional 3% processing fee. Direct deposit information and W-9 are available upon request.

Deposits are refundable for cancellations 14+ days before the scheduled event date, minus a $40 administrative fee. For cancellations within 14 days of the event, the deposit will be held and applied towards a future event.

Yes! Reach out to your event coordinator and they will assist you with adding additional guests. Please note, late additions do not qualify for large group discounts.

We will do our best to accommodate your reschedule request! However, due to the bespoke nature of our private parties, and the effort that goes into finding a great artist for you, there may be a $40 reschedule fee. The fee will apply if you:

  • Request to change the date/time of an Onsite or Hybrid event by more than 1 hour from the original time AND this change is requested within 21 days of the original event date. Or…
  • Request to reschedule an event more than once. Or…
  • Request to change the date/time of a Virtual event within 48 hours of the original time.

Please speak with your Event Coordinator, and we will go from there!

 

For virtual events, your balance is due upon receiving your invoice. We cannot ship out painting kits until we have received payment of the invoice. For in-person and hybrid events, the balance must be fully paid at least 24 hours before your party in order for us to host your event.

Our cancellation and refund policy is as follows:

  • Cancellations, including no-shows, within 72 hours (3 days) of the event: Not refundable. This applies to event and guest cancellations.
  • Cancellations 3-13 days before the event: We can refund the balance but will hold the deposit. The amounts paid will be held and applied towards a future event.
  • Cancellations 14 or more days before the event: All payments are refundable, minus a $40 administrative fee.
Thank you for your understanding!

Unfortunately, any promotional offers or discounts cannot be combined. However, we will honor whichever one is greater.

Onsite (In-Person) Paint Party FAQS

We offer Virtual paint parties throughout the U.S., and Onsite (in-person) paint parties in Alabama, Arizona, California, Colorado, Connecticut, D.C., Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. 

Check out our full list on in-person cities here. More coming soon!

We don’t have a physical studio location, but our onsite event service will conveniently deliver the paint party to you, wherever you are!

Our paint & sip parties are fully private to your group, so you get to decide the date, time, painting choice, guests, and ambience. Just supply your favorite food, drinks, and music at any venue, and we will bring all the supplies and instruction so that you can paint and party in a familiar, convenient environment. No rubbing shoulders with strangers!

We can host your event anywhere that you prefer! Our only requirements for venues are to:

  • Have good lighting. If painting outside, try to schedule the event before sunset.
  • Have tables and chairs set up already.
  • Have nearby access to running water, whether kitchen, bathroom, or drinking fountain.
  • Preferably have hard, non-porous flooring (linoleum, wood, etc), not carpet. It’s safer in case of accidental spills by your guests!

Common venues include: office buildings, houses, apartment complexes, community centers, churches, and parks and back yards.

We can provide wine to your party, based on these assortments, but they must be shipped to your venue in advance and be signed for by someone 21+.

We will provide the following painting supplies for each person:

  • 12×16 canvas panels
  • Paint brushes
  • Easels (Please note these may be premium cardboard easels)
  • Acrylic paints (red, yellow, blue, white, black) and plates
  • Aprons
  • Table covers
  • Water cups and napkins
  • NOT INCLUDED: Tables and chairs

For your convenience, our instructor will bring and set up all painting supplies about 30 minutes prior to your event. Painting instruction will last 1.5 to 2 hours long, with a small break in the middle. Cleanup and breakdown takes about 15 minutes. The paints we use are acrylic and water-based, so they are non-toxic and can be easily cleaned with soap and water.

We host hundreds of events each month and have found that floor coverings are not needed for our events. We do provide table coverings that keep your tables safe and clean! However, if your venue requires floor coverings we can provide them for an additional charge.

We would only charge an “Overtime Fee” if our instructor arrived on time for setup, but the party goes more than 15 minutes over time due to factors outside of their control, such as:

  • A late start due to guest delays or venue readiness
  • Guests needing more time to finish painting, despite the instructor’s pacing
  • Venue challenges that complicate or elongate setup time

The Overtime Fee is $75 per 30 minutes per artist and will be noted in your initial quote email from Paint the Town. To avoid this fee, we recommend asking guests to arrive 30 minutes early so that they can mingle and get settled, and having your venue tables & chairs set up 1-2 hours before the event start time.

If you’re opting to paint anything outside of our standard blank canvas (wine glass, pet portraits, watercolor, ornaments, mini canvases, coasters, etc.), please note that we’ll need your final details confirmed at least 8 days before your event in order to procure special items on time. Otherwise, an Expedited Fulfillment Fee of $30-50 may be added, depending on our additional costs.

Virtual (Remote) Paint Party FAQS

Attendees have two options for ordering painting kits: individual ordering or group ordering.

For individual ordering, attendees can purchase kits online from our Products page.

For group purchases, please download or copy our address collection template, and share the completed file with your event coordinator at least 14 days before the event. We can then conveniently provide a single bill that includes the event and kit costs.

Please note, painting supplies will not ship to your attendees until your invoice is paid.

Note: Failure to put addresses in our shipping template format may incur a $20 Admin Fee, as our team would need to manually reformat the data.

Our painting kits range from $25-60 and include free shipping within the USA. Sales tax may be collected depending on your state and package. These kits do not include the virtual session fee for live instruction, which is usually $20 per person (or less for large groups).

We recommend all painting kit orders and shipping information to be provided to your event coordinator no later than 14 days prior to the event. At the latest, we can still ship out 7 days before your event!

We ship through USPS Priority Mail, which usually takes 3-5 days after shipment to arrive. Kits typically arrive 7-10 days prior to the event. Expedited shipping upgrades are available as well, as those would be shipped via UPS.

Yes! Each guest will receive a personal tracking email and delivery notifications for their kit from our shipping partner, ShipStation. We kindly ask that guests track their packages and reach out to their event coordinator as soon as possible in the event of any unforeseen shipping delays or issues. Detailed USPS statuses can be tracked online.

Yes! Speak with your event coordinator to learn more about our international shipping options. Please note, as with all of our packages, we cannot guarantee delivery dates for international packages and we recommend placing international orders at least 15 days in advance of your event.

Let your event coordinator know immediately. We will ship out replacement components free of charge and are able to get guests their replacement components in time, when we are notified at least 5 days prior to the event.

It is rare for a kit to be delayed or lost by the carrier, but it can occasionally happen. If it does, reach out to your event coordinator immediately. We are able to resolve most of these situations and get guests a replacement kit shipped in time, when we are notified at least 5 days prior to the event. 

Please note, if we are notified less than 5 days before the event, we can ship a replacement but cannot guarantee delivery in time, so please contact your event coordinator immediately in the event of any shipping concerns.

We can offer several expedited shipping options, but please note overnight shipping can run as high as $45-65 per address depending on location.

We host the events on Zoom and provide the meeting link. We strongly recommend using Zoom, as our virtual parties are best optimized for Zoom and we’ve had increased technical issues with some other platforms recently. If you are unable to use Zoom, WebEx or Google Meet, additional tech testing will be required, along with an additional $30 fee.

Ready to get creative?

Our packages are entirely customizable to suit your needs. Get in touch with us to start planning your party today.